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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

India SMS Carrier Maintenance - Idea Cellular

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2026 - 11:30 PDT

Scheduled - The Idea Cellular network in India is conducting a planned maintenance from 28 March 2026 at 11:30 PDT until 28 March 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Idea Cellular India handsets.
Mar 28, 2026 11:30-17:30 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks In United States

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Multiple network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.
Mar 27, 2026 - 21:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 27, 2026 - 15:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 26, 2026 - 23:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 26, 2026 - 15:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 26, 2026 - 11:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 2026 - 10:01 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 2026 - 09:11 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 02, 2026 - 12:00 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 March 2026 at 12:00 PST until 30 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 March 2026 at 12:00 PST until 02 March 2026 at 16:00 PST

04 March 2026 at 12:00 PST until 04 March 2026 at 16:00 PST

11 March 2026 at 13:00 PDT until 11 March 2026 at 17:00 PDT

16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT

18 March 2026 at 13:00 PDT until 18 March 2026 at 17:00 PDT

23 March 2026 at 13:00 PDT until 23 March 2026 at 17:00 PDT

25 March 2026 at 13:00 PDT until 25 March 2026 at 17:00 PDT

30 March 2026 at 13:00 PDT until 30 March 2026 at 17:00 PDT
Mar 2, 2026 12:00 - Mar 30, 2026 17:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

99.99 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

99.98 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Degraded Performance

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Under Maintenance

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Twilio Flex Plugins Database in US1 region - Maintenance Mar `28`, `2026` `19:45`-`21:15` PDT

We are upgrading the Flex Plugins database in the US1 region. This requires additional preparation and validation steps, which is why the overall maintenance window is longer. The actual database cut-over will take approximately 2 minutes.

Customer Impact: During the switchover, the following operations may fail and may return 5xx errors for up to 2 minutes: Plugin management actions such as create, update, install, uninstall
Plugin rendering: fetching/serving plugins

Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.

Contingency Plan: If any issues are detected, we will immediately roll back the changes. A rollback, if triggered, may result in an additional ~5 minutes of downtime.
Posted on Mar 15, 2026 - 23:25 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar `29`, `2026` `13:00`-`19:30` PDT

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 March 2026 at 13:00 PDT until 29 March 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Mar 27, 2026 - 15:16 PDT

Russia SMS Carrier Maintenance - MTT Mar `29`, `2026` `13:59`-`18:00` PDT

The MTT network in Russia is conducting a planned maintenance from 29 March 2026 at 13:59 PDT until 29 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Posted on Mar 05, 2026 - 07:03 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Mar `29`, `2026` `20:00` - Mar `30`, `2026` `05:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 29 March 2026 at 20:00 PDT until 30 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Mar 27, 2026 - 12:47 PDT

United States SMS and MMS Carrier Partner Maintenance Mar `29`, `2026` `20:00`-`22:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 29 March 2026 at 20:00 PDT until 29 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.
Posted on Mar 09, 2026 - 07:07 PDT

United States MMS Carrier Partner Maintenance Mar `30`, `2026` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 30 March 2026 at 01:00 PDT until 30 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Mar 12, 2026 - 12:40 PDT

Ireland SMS Carrier Maintenance - Three Mar `30`, `2026` `14:00`-`23:00` PDT

The Three network in Ireland is conducting a planned maintenance from 30 March 2026 at 14:00 PDT until 30 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Ireland handsets when sending via long codes and short codes.
Posted on Mar 20, 2026 - 14:51 PDT

Russia SMS Carrier Maintenance - MegaFon Mar `30`, `2026` `14:00` - Mar `31`, `2026` `18:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 30 March 2026 at 14:00 PDT until 31 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Mar 26, 2026 - 06:48 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar `30`, `2026` `14:30` - Mar `31`, `2026` `00:35` PDT

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 March 2026 at 14:30 PDT until 31 March 2026 at 00:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Mar 27, 2026 - 12:47 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Mar `30`, `2026` `18:00`-`21:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 March 2026 at 18:00 PDT until 30 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Mar 27, 2026 - 07:22 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Mar `30`, `2026` `19:00` - Mar `31`, `2026` `05:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 30 March 2026 at 19:00 PDT until 31 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Mar 27, 2026 - 12:46 PDT

US SMS Carrier Maintenance - Small US Carriers Mar `30`, `2026` `21:00` - Mar `31`, `2026` `03:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 30 March 2026 at 21:00 PDT until 31 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
Posted on Mar 24, 2026 - 12:00 PDT

US SMS Carrier Maintenance - Small US Carriers Mar `30`, `2026` `21:00` - Mar `31`, `2026` `03:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Mar `30`, `2026` `21:30`-`23:30` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 March 2026 at 21:30 PDT until 30 March 2026 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Mar 24, 2026 - 04:19 PDT

US SMS Carrier Maintenance - Small US Carriers Mar `30`, `2026` `22:00` - Mar `31`, `2026` `03:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 30 March 2026 at 22:00 PDT until 31 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Mar 24, 2026 - 04:23 PDT

US SMS Carrier Maintenance - Small US Carriers Mar `31`, `2026` `02:00`-`04:00` PDT

Update - A subset of small networks in the US are conducting a planned maintenance from 31 March 2026 at 02:00 PDT until 31 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Mar 18, 2026 - 07:44 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 31 March 2026 at 02:00 PDT until 31 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Mar 18, 2026 - 07:38 PDT

United States SMS Carrier Maintenance - Verizon Mar `31`, `2026` `21:00` - Apr `1`, `2026` `03:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 31 March 2026 at 21:00 PDT until 01 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Mar 23, 2026 - 07:47 PDT

United States and Canada Twilio SMS Maintenance Apr `1`, `2026` `20:00` - Apr `2`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 01 April 2026 at 20:00 PDT until 02 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:29 PDT

US SMS Carrier Maintenance - Small US Carriers Apr `1`, `2026` `21:00` - Apr `2`, `2026` `03:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 01 April 2026 at 21:00 PDT until 02 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Mar 26, 2026 - 22:34 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `1`, `2026` `21:30`-`23:30` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 01 April 2026 at 21:30 PDT until 01 April 2026 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Mar 27, 2026 - 05:12 PDT

Canada Account Security Service Partner Maintenance Apr `1`, `2026` `22:00` - Apr `2`, `2026` `03:00` PDT

Our service partner is conducting a planned maintenance from 01 April 2026 at 22:00 PDT until 02 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Line Type Intelligence [Twilio API]
Posted on Mar 27, 2026 - 07:20 PDT

United States MMS Carrier Partner Maintenance Apr `2`, `2026` `01:00`-`04:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 02 April 2026 at 01:00 PDT until 02 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile, AT&T and Verizon United States handsets via United States short codes.
Posted on Mar 19, 2026 - 16:41 PDT

United States SMS Carrier Maintenance - Verizon Apr `3`, `2026` `01:00`-`07:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 03 April 2026 at 01:00 PDT until 03 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Mar 18, 2026 - 01:50 PDT

United States SMS Carrier Partner Maintenance Apr `7`, `2026` `21:00` - Apr `8`, `2026` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 07 April 2026 at 21:00 PDT until 08 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Mar 23, 2026 - 19:57 PDT

France SMS Carrier Partner Maintenance Apr `8`, `2026` `13:00`-`16:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets via France long codes.
Posted on Mar 27, 2026 - 12:47 PDT

Spain SMS Carrier Maintenance - Telefonica Apr `8`, `2026` `16:00`-`21:00` PDT

The Telefonica network in Spain is conducting a planned maintenance from 08 April 2026 at 16:00 PDT until 08 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Posted on Mar 27, 2026 - 06:21 PDT

United States and Canada Twilio SMS Maintenance Apr `8`, `2026` `20:00` - Apr `9`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

Qatar SMS Carrier Maintenance - Q-Tel and Vodafone Apr `9`, `2026` `14:00`-`20:00` PDT

The Q-Tel and Vodafone networks in Qatar are conducting a planned maintenance from 09 April 2026 at 14:00 PDT until 09 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Q-Tel and Vodafone Qatar handsets.
Posted on Mar 23, 2026 - 03:36 PDT

United States and Canada Twilio SMS Maintenance Apr `15`, `2026` `20:00` - Apr `16`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Apr `16`, `2026` `15:00`-`21:00` PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Mar 27, 2026 - 08:15 PDT

United States and Canada Twilio SMS Maintenance Apr `22`, `2026` `20:00` - Apr `23`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:34 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Mar 28, 2026

SMS Delivery Delays from Twilio to Orange Cameroon

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Mar 28, 08:39 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 05:36 PDT

Update - Twilio customers may continue to experience SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 03:34 PDT

Update - Twilio customers may continue to experience SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 01:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 00:37 PDT

Functions & Assets API - maintenance

Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 PDT

Scheduled - We're conducting a planned maintenance starting in US1, between 12:00 am and 8:00 am Pacific Time 03/28/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Mar 19, 10:22 PDT

Mar 27, 2026

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

Resolved - We are no longer experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. This incident has been resolved.
Mar 27, 17:33 PDT

Monitoring - We are observing recovery in SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 15:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 13:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 12:06 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 11:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 10:49 PDT

Voice Call Failures from Network Subscribers to Twilio Spain Phone Numbers

Resolved - The issue affecting voice calls from network subscribers to Twilio Spain Phone Numbers has been resolved, and the service is functioning normally at this time.
Mar 27, 09:54 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Spain Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 07:54 PDT

Update - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Spain Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 05:54 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 01:56 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 00:04 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 23:18 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Spain Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 22:53 PDT

Errors While Sending 'Auto Recharge Successful' Emails After Successful Recharge

Resolved - The issue preventing 'Auto Recharge Successful' emails from sending has been resolved and Auto Recharge emails are operating normally at this time.
Mar 27, 09:31 PDT

Monitoring - 'Auto Recharge Successful' emails are now operating/sending normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 27, 09:01 PDT

Update - Our engineers have identified an issue affecting 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 08:15 PDT

Identified - Our engineers have identified the issue 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 07:15 PDT

Investigating - Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 27, 07:07 PDT

Functions & Assets API - maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 PDT

Scheduled - We're conducting a planned maintenance starting in IE1, between 12:00 am and 8:00 am Pacific Time 03/27/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Mar 19, 10:21 PDT

Issues When Attempting to Update Whatsapp Profiles via API and Console for a Subset of Users

Resolved - WhatsApp Business Profile management performance issues have been resolved and the WhatsApp Messaging Channel is operating normally at this time.
Mar 27, 07:19 PDT

Monitoring - WhatsApp Business Profile management is now operating normally and we are no longer seeing performance issues. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 27, 06:49 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 16 hours or as soon as more information becomes available.
Mar 27, 00:45 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 8 hours or as soon as more information becomes available.
Mar 26, 16:57 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 4 hours or as soon as more information becomes available.
Mar 26, 13:32 PDT

Update - Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 2 hours or as soon as more information becomes available.
Mar 26, 11:59 PDT

Investigating - Performance issues have been reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 1 hour or as soon as more information becomes available.
Mar 26, 11:11 PDT

Elevated API Latency in Programmable Messaging

Resolved - Twilio Programmable Messaging API was partially degraded for 3 minutes between 04:52 and 04:54 Pacific Time on 03/27/2026. During this period of time customers may have experienced elevated latency in API response time. The issue has now been resolved.
Mar 27, 05:22 PDT

Intermittent SMPP Connectivity in IE1 Region

Resolved - We are no longer experiencing intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This incident has been resolved and service is operating normally.
Mar 27, 05:05 PDT

Monitoring - We have observed a recovery in the intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue was impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are now monitoring service stability to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
Mar 27, 04:03 PDT

Update - We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 03:09 PDT

Update - We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 02:09 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 27, 01:58 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Mar 27, 03:58 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 01:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 23:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 22:59 PDT

SMS Delivery Report Delays from a Subset of Alphanumeric Sender IDs to MobiFone Vietnam

Resolved - We are no longer experiencing SMS delivery delays from a subset of alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. This incident has been resolved.
Mar 27, 00:44 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 22:40 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 26, 22:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 26, 18:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 16:39 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Senders to MobiFone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 15:29 PDT

Investigating - Twilio customers may be experiencing SMS delivery report delays from a subset of alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Message delivery may succeed, but delivery receipts may be delayed. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 15:03 PDT

United States and Canada Twilio SMS Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 26 March 2026 at 20:00 PDT until 27 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via subset of long codes, long codes, short codes and toll free numbers.
Mar 20, 09:26 PDT

Mar 26, 2026

Numbers Database Version Upgrade

Completed - The scheduled maintenance has been completed.
Mar 26, 18:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:45 PDT

Scheduled - During this maintenance window, customers may experience intermittent issues with the following journeys:

Phone Number Purchasing (US1): Requests to purchase long code numbers may fail intermittently. Affected requests will return an HTTP 400 status code and Error Code 21422 (Number not available).
Number Configuration (IE1/AU1): Configuration updates for phone numbers purchased or transferred during this maintenance window will fail. These requests will return an HTTP 404 status code.
Mar 26, 16:42 PDT

SMS Delivery Delays from Twilio to Beeline Kazakhstan

Resolved - The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.
Mar 26, 17:23 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network subscribers in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 15:53 PDT

Update - Twilio customers may continue to experience SMS delivery delays from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 14:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 13:46 PDT

SMS Delivery Delays from Twilio to T-Mobile Netherlands

Resolved - The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Netherlands is operating normally.
Mar 26, 16:33 PDT

Update - We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 15:06 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile network subscribers in the Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 14:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 26, 11:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 09:38 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 08:46 PDT

Increased delays delivering Hosted Numbers Order Completion

Resolved - Hosted Numbers order completion has been resolved, and Hosted Numbers is operating normally.
Mar 26, 13:00 PDT

Investigating - We are investigating delays in Hosted Numbers order completion. We expect to provide another update in 1 hour or as soon as more information becomes available
Mar 26, 12:23 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Vodafone Italy

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone network subscribers in Italy. This incident has been resolved.
Mar 26, 12:41 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 11:01 PDT

Update - We continue experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 26, 08:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 26, 00:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 20:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 18:28 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 17:30 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 17:22 PDT

Functions & Assets API - maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 08:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:01 PDT

Scheduled - We're conducting a planned maintenance starting in AU1, between 12:00 am and 8:00 am Pacific Time 03/26/2026. During the maintenance window, the Functions & Assets APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Mar 19, 10:21 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 26 March 2026 at 05:00 PDT until 26 March 2026 at 08:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Mar 20, 22:47 PDT

SMS Delivery Failures from Twilio to Viettel Viet Nam

Resolved - We are no longer experiencing SMS delivery failures from Twilio to Viettel network subscribers in Viet Nam. This incident is now resolved.
Mar 26, 07:38 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Viettel network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 05:41 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Viettel network subscribers in Viet Nam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 03:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Viettel network subscribers in Viet Nam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 02:24 PDT

Issues Storing Video Recordings Containing Unicode Characters

Resolved - We are no longer experiencing issues where saving Video Recordings would fail when Room names contained Unicode characters. This incident is now resolved.
Mar 26, 06:05 PDT

Monitoring - We are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. We have implemented a fix and are currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.
Mar 26, 05:37 PDT

Update - We are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. Our engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 04:26 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Video. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 26, 04:15 PDT

Delayed Account Reactivations

Resolved - We are no longer experiencing issues with Automatic Account Reactivations following successful payments. This incident has been resolved.
Mar 26, 04:37 PDT

Update - We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Mar 26, 04:02 PDT

Monitoring - We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Mar 26, 03:31 PDT

Update - The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 26, 01:57 PDT

Update - The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 21:39 PDT

Update - The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 19:43 PDT

Identified - The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 18:45 PDT

Update - We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 4 hours or as soon as more information is available.
Mar 25, 18:33 PDT

Update - We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 2 hours or as soon as more information is available.
Mar 25, 16:34 PDT

Update - We are investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 1 hour or as soon as more information is available.
Mar 25, 15:41 PDT

Investigating - Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.
Mar 25, 15:17 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:02 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 26 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 19, 15:21 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Australia

Resolved - Twilio SMS was degraded for 12 minutes between 03:23 and 03:35 Pacific Time on 03/26/2026. During this period of time, customers may have experienced SMS delivery delays from a subset of Twilio Phone Numbers to Australia. The issue has now been resolved.
Mar 26, 03:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 03:46 PDT

Video Recordings and Composition Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:30 PDT

Scheduled - We're conducting a planned maintenance in US1 between 12:30 am and 02:30 am Pacific Time on 03/26/2026. During the maintenance window, the Video Recordings and Composition APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Mar 25, 07:12 PDT

Voice Call Failures from Lithuania to Twilio Lithuania Phone Numbers

Resolved - The issue affecting inbound calls call failures from network subscribers in Lithuania to Twilio Lithuania Phone Numbers has been resolved, and the service is functioning normally at this time.
Mar 26, 01:47 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers in Lithuania to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 23:15 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers in Lithuania to Twilio Lithuania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 21:18 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers in Lithuania to Twilio Lithuania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 20:20 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 26, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:01 PDT

Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 25 March 2026 at 23:00 PDT until 26 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 24, 04:20 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 26 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Feb 9, 21:33 PST

Mar 25, 2026

United Kingdom SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
Mar 25, 23:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 14:30 PDT

Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 25 March 2026 at 14:30 PDT until 25 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 25, 09:43 PDT

Argentina SMS Carrier Maintenance - Telefonica

Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:01 PDT

Scheduled - The Telefonica network in Argentina is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 25 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Argentina handsets.
Mar 13, 12:42 PDT

SMS Delivery Delays From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries in Mexico, Bangladesh, Pakistan and Azerbaijan is operating normally.
Mar 25, 20:30 PDT

SMS Delivery Receipt Delays from Twilio to DigiTel Venezuela

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to DigiTel network subscribers in Venezuela are operating normally.
Mar 25, 20:08 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 18:13 PDT

Update - We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 17:01 PDT

Update - We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 15:27 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 14:53 PDT

Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and UralTel/U-Tel/Ermak RMS

Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:01 PDT

Scheduled - The Win Mobile, Volna mobile and UralTel/U-Tel/Ermak RMS networks in Russia are conducting a planned maintenance from 25 March 2026 at 13:00 PDT until 25 March 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile, Volna mobile and UralTel/U-Tel/Ermak RMS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 25, 06:45 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Mar 25, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 25 March 2026 at 13:00 PDT until 25 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Mar 23, 10:39 PDT

Pakistan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:02 PDT

Scheduled - Our SMS carrier partner in Pakistan is conducting an emergency maintenance from 25 March 2026 at 13:00 PDT until 25 March 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ufone Pakistan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 25, 03:17 PDT

Voice Call Failures from Twilio Phone Numbers to Telcel/Radiomovil Mexico

Resolved - This incident has been resolved.
Mar 25, 15:46 PDT

Update - The incident has been resolved and voice calls from Twilio Phone Numbers to Telcel network subscribers in Mexico are operating normally.
Mar 25, 15:46 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 12:00 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 09:41 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 25, 01:19 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 24, 09:33 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 24, 01:40 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 23, 21:46 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telcel/Radiomovil network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 19:27 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 18:30 PDT

Update - We are observing call failures from a subset of Twilio phone numbers to multiple network subscribers in Mexico. We are currently working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 17:50 PDT

Investigating - Our monitoring systems have detected a potential issue with outbound calls to Mexico, resulting in a SIP 484. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 23, 17:12 PDT

Resolved - Our engineers have confirmed fully recovery with WhatsApp Sender Onboarding. This incident is resolved.
Mar 25, 14:59 PDT

Update - We continue to experience issues with WhatsApp Sender Onboarding. Our team is actively investigating the problem. We expect to provide another update in four hours or as soon as more information becomes available.
Mar 25, 14:40 PDT

Update - We continue to experience issues with WhatsApp Sender Onboarding. Our team is actively investigating the problem. We expect to provide another update in two hours or as soon as more information becomes available.
Mar 25, 12:38 PDT

Investigating - We are currently experiencing issues with WhatsApp Sender Onboarding. Our team is actively investigating the problem. We expect to provide another update in one hour or as soon as more information becomes available.
Mar 25, 11:42 PDT

Increase errors in whatsapp channel for verify

Resolved - Our engineers have confirmed full recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. This incident is resolved.
Mar 25, 14:06 PDT

Monitoring - Our engineers have begun to see recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 13:08 PDT

Update - Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 11:16 PDT

Identified - Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in one hour or as soon as more information becomes available.
Mar 25, 10:06 PDT

On Call Engineers are Investigating 503 Responses to Billing Endpoints

Resolved - This incident has been resolved.
Mar 25, 14:03 PDT

Investigating - Our monitoring systems have detected a potential issue with 503 Responses to billing endpoints. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 25, 13:59 PDT

MMS Delivery Delays from Twilio to T-Mobile United States

Resolved - We are no longer experiencing MMS delivery delays when sending messages to T-Mobile network subscribers in the United States. This incident has been resolved.
Mar 25, 12:39 PDT

Update - We have observed a recovery in MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 11:30 PDT

Monitoring - We have observed a recovery in MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 09:24 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 25, 08:23 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 07:03 PDT

SMS Delivery Failures From Network Subscribers to a Subset of Twilio Denmark Phone Numbers

Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers is operating normally.
Mar 25, 09:53 PDT

Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 07:26 PDT

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 06:08 PDT

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 04:06 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 03:02 PDT

SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates

Resolved - While we continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs.

Given the limited number of customers impacted, Twilio will contact those impacted directly once actionable updates have been received from our Carrier Partner.
Mar 25, 09:09 PDT

Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 24, 23:40 PDT

Identified - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 17, 23:49 PDT

Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 12, 23:49 PDT

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 25, 23:55 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 18, 23:59 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 15, 09:17 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 14, 17:17 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 14, 09:15 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 14, 05:14 PST

Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 03:24 PST

Investigating - We are experiencing SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 14, 02:31 PST

Hong Kong SMS Carrier Maintenance - China Unicom

Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 PDT

Scheduled - The China Unicom network in Hong Kong is conducting a planned maintenance from 25 March 2026 at 03:00 PDT until 25 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to China Unicom Hong Kong handsets.
Mar 11, 07:56 PDT

User Authentication Identity API Errors in Canada

Resolved - The issue affecting User Authentication Identity in Canada has been resolved, and the service is operating normally at this time.
Mar 25, 04:21 PDT

Monitoring - We have observed a recovery in User Authentication Identity in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 02:19 PDT

Update - We are continuing our investigation and have discovered that the Lookup API is also affected by this issue.
Mar 25, 01:01 PDT

Update - Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 24, 22:23 PDT

Update - Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 20:16 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 19:16 PDT

SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Viaero United States

Resolved - We are no longer experiencing delivery report delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. This incident has been resolved.
Mar 25, 04:17 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and will continue monitoring service stability for the next 2 hours. We will provide another update in two hours or sooner if more information becomes available.
Mar 25, 02:14 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 22:18 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 24, 06:27 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 6 hours or as soon as more information becomes available.
Mar 23, 22:28 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 23, 18:39 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 16:44 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States . Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 15:44 PDT

Voice Call Failures from Network Subscribers to a Subset of Twilio United States Toll-Free Numbers

Resolved - The issue affecting calls failures from network subscribers to a subset of Twilio United States Toll-Free numbers has been resolved, and the service is functioning normally at this time.
Mar 25, 03:30 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 03:24 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 24 March 2026 at 20:00 PDT until 25 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 24, 06:50 PDT

Mar 24, 2026

Proxy Aurora Prod-us1 - LTS version upgrade

Completed - The scheduled maintenance has been completed.
Mar 24, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:30 PDT

Scheduled - We're conducting a planned maintenance in US1 between 9:30 pm and 11:30 pm Pacific Time on 24/03/2026. During the maintenance window, the Proxy APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations
Mar 15, 23:49 PDT

United Kingdom SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:30 PDT

Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 24 March 2026 at 14:30 PDT until 24 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
Mar 19, 08:00 PDT

Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico

Resolved - The issue affecting voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico has been resolved, and the service is functioning normally at this time.
Mar 24, 20:45 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 18:47 PDT

Update - Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 24, 16:36 PDT

Update - Twilio customers may continue to experience voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 24, 12:40 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 10:50 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 09:59 PDT

Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational

Completed - The scheduled maintenance has been completed.
Mar 24, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 PDT

Scheduled - The Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 24 March 2026 at 13:00 PDT until 24 March 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
Mar 18, 04:40 PDT

ConversationRelay Degradation

Resolved - Twilio Voice ConversationRelay was degraded for 1 day 18 hours and 54 minutes between 18:29 Pacific Time on 03/24/2026 and 13:23 Pacific Time on 03/26/2026.
During this period, ConversationRelay sessions could intermittently fail to terminate when the WebSocket Application sent an end message while still streaming text-to-speech tokens. If all tokens completed before the end message, the session terminated normally. However, if the end message arrived mid-stream, the remaining tokens were discarded and the session entered a state where it could not complete. Affected calls remained silent until the caller hung up or a 60-second safety timeout fired. In both cases, the callback did not receive the end message's handoff data, preventing call transfers from completing.
The issue has now been resolved.
Mar 24, 18:30 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Mar 24, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:50 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 24 March 2026 at 13:50 PDT until 24 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Mar 20, 00:02 PDT

Russia SMS Carrier Maintenance - MTT

Completed - The scheduled maintenance has been completed.
Mar 24, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:59 PDT

Scheduled - The MTT network in Russia is conducting a planned maintenance from 24 March 2026 at 13:59 PDT until 24 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Mar 5, 07:02 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Mar 24, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting an emergency maintenance from 24 March 2026 at 13:00 PDT until 24 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Mar 23, 04:43 PDT

Issues With Explore Products Page in 1Console

Resolved - Issue affecting access to the Explore Products Page in 1Console has been resolved and 1Console is operating normally at this time.
Mar 24, 12:04 PDT

Update - We are continuing to investigate an issue affecting access to the Explore Products Page in 1Console. We expect to provide another update in 2 hours, or as soon as more information becomes available.
Mar 24, 11:03 PDT

Investigating - We are investigating intermittent issues with accessing the Explore Products Page in 1Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 10:13 PDT

Disruption to Conferences

Resolved - Issue with Conference users not being able to hear each other has been resolved and Conference service is operating normally at this time.
Mar 24, 09:51 PDT

Identified - We are investigating an issue that is resulting in some Conference users not being able to hear each other. We will provide another update in 30 minutes
Mar 24, 09:48 PDT

SMS Delivery Delays and Failures from Twilio to ISP Telecom United States

Resolved - We have fully investigated the delays and failures from Twilio to ISP Telecom in the United States issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Mar 24, 09:24 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 24, 07:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 24, 03:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 01:11 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 00:15 PDT

Twilio Voice ConversationRelay Transcription Issues

Resolved - Twilio Voice ConversationRelay was degraded for 120 minutes between 09:00 and 11:00 Pacific Time on 03/23/2026.
During this period of time, customers using Deepgram Nova-2 with multilingual support enabled may have experienced missing transcriptions.
The issue has now been resolved.
Mar 24, 07:30 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Mar 24, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 24 March 2026 at 00:00 PDT until 24 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 23, 07:04 PDT

Canada SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 23:01 PDT

Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 23 March 2026 at 23:00 PDT until 24 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SaskTel Wireless Canada handsets via Canada long codes and toll free numbers.
Mar 18, 11:02 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 23 March 2026 at 21:00 PDT until 24 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
Mar 18, 06:32 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 24, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:01 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 24 March 2026 at 02:00 PDT until 24 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Mar 14, 14:12 PDT

Canada SMS Carrier Maintenance - SaskTel Wireless

Completed - The scheduled maintenance has been completed.
Mar 24, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:02 PDT

Scheduled - The SaskTel Wireless network in Canada is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SaskTel Wireless Canada handsets when sending via short codes.
Mar 20, 14:50 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone

Completed - The scheduled maintenance has been completed.
Mar 24, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:01 PDT

Scheduled - The Grameenphone network in Bangladesh is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
Mar 16, 03:34 PDT

Pakistan SMS Carrier Maintenance - Telenor

Completed - The scheduled maintenance has been completed.
Mar 24, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 PDT

Scheduled - The Telenor network in Pakistan is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
Mar 15, 08:20 PDT

Mar 23, 2026

Twilio Flex TaskRouter - Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 23:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:30 PDT

Scheduled - We're conducting a planned maintenance in US1 between 9:30 PM and 11:30 PM Pacific Time on 03/23/2026. During the maintenance window, the Flex TaskRouter APIs may return 5xx errors for about 1 minute and a delay in reservation creation during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Mar 12, 02:53 PDT

Chile SMS Carrier Maintenance - Entel

Completed - The scheduled maintenance has been completed.
Mar 23, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:31 PDT

Scheduled - The Entel network in Chile is conducting a planned maintenance from 23 March 2026 at 21:30 PDT until 23 March 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Entel Chile handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 23, 19:04 PDT

United Kingdom SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 23:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 14:30 PDT

Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 23 March 2026 at 14:30 PDT until 23 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
Mar 19, 08:00 PDT

Ireland SMS Carrier Maintenance - Three

Completed - The scheduled maintenance has been completed.
Mar 23, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 15:00 PDT

Scheduled - The Three network in Ireland is conducting a planned maintenance from 23 March 2026 at 15:00 PDT until 23 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Ireland handsets.
Mar 11, 06:54 PDT

Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and Multiple Networks in Australia and New Zealand

Resolved - The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and affected network subscribers in Australia and New Zealand are operating normally.
Mar 23, 21:29 PDT

Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 19:20 PDT

Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Australia and New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 17:38 PDT

Update - Twilio customers may be continuing to experience voice call audio quality degradation between network subscribers in Australia and New Zealand and a subset of Twilio Australia and New Zealand phone numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 23, 13:54 PDT

Update - Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 23, 12:54 PDT

Update - Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 10:59 PDT

Update - Twilio customers may be continuing to experience voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 09:16 PDT

Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Australia Phone Numbers and network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 08:26 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Mar 23, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting an emergency maintenance from 23 March 2026 at 13:00 PDT until 23 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 23, 04:43 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Mar 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 March 2026 at 14:00 PDT until 23 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Mar 20, 01:28 PDT

Voice Insights Sub-Account Dashboard Impacted in US1

Resolved - Twilio Programmable Voice Insights is now operating normally. This incident has been resolved.
Mar 23, 11:23 PDT

Update - Twilio Programmable Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 10:02 PDT

Monitoring - We have identified mitigation of the issue with Twilio Programmable Voice Insights. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 08:04 PDT

Update - We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 23, 04:07 PDT

Update - We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 01:45 PDT

Update - We are investigating an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 00:56 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 23, 00:40 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the SMPP API issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 23, 07:33 PDT

Investigating - Our monitoring systems have detected a potential issue with the SMPP API impacting delivery receipts. Outgoing MT messages are unaffected. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 23, 06:46 PDT

SMS Delivery Delays from Network Subscribers to a Subset of Twilio Australia Phone Numbers

Resolved - We are no longer experiencing SMS delivery delays with a subset of Twilio Australia Phone Numbers. This incident has been resolved.
Mar 23, 07:03 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to from network subscribers to a subset of Twilio Australia Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 23, 05:00 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 04:01 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 23 March 2026 at 05:00 PDT until 23 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Mar 20, 22:47 PDT

Issues with Authentication in Twilio Flex

Resolved - The issue causing intermittent authentication failures in Twilio Flex has been resolved and the service is operating normally at this time.
Mar 23, 05:56 PDT

Monitoring - We have started seeing recovery for the intermittent authentication failures when attempting to access Twilio Flex. Our engineers are closely monitoring the situation to ensure full stability. We will continue to monitor for the next 30 minutes and will provide another update once the issue is fully resolved.
Mar 23, 05:44 PDT

Update - Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Our engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 23, 04:44 PDT

Investigating - Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 23, 04:35 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 23, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 March 2026 at 20:00 PDT until 23 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 19, 15:21 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 22 March 2026 at 14:00 PDT until 23 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 19, 06:12 PDT

Mar 22, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Mar 22, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 15:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 22 March 2026 at 15:30 PDT until 22 March 2026 at 17:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 19, 07:47 PDT

SMS Delivery Delays and Failures to Viettel in Vietnam

Resolved - This incident has been resolved.
Mar 22, 05:54 PDT

Update - We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 22, 03:31 PDT

Update - We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 22, 01:30 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Viettel in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 22, 00:29 PDT

Mar 21, 2026

India SMS Carrier Maintenance - Idea Cellular

Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 11:00 PDT

Scheduled - The Idea Cellular network in India is conducting a planned maintenance from 21 March 2026 at 11:00 PDT until 21 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Idea Cellular India handsets.
Mar 17, 05:04 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.
Mar 21, 12:09 PDT

Update - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.
Mar 21, 05:45 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 21, 05:01 PDT

Update - We continue to experience SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 21, 02:41 PDT

Update - We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 20, 22:31 PDT

Update - We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 20:32 PDT

Investigating - We are experiencing SMS delivery delays when sending messages from a Subset of Twilio Phone Numbers to Multiple Networks in Kazakhstan, Russia, Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 20, 19:41 PDT

Planned Maintenance for Flex Insights Historical Reporting

Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 02:00 PDT

Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, March 21st, 2026, at 02:00 AM Pacific Daylight Time. The maintenance window is expected to last up to 3 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
Mar 12, 02:30 PDT

User Authentication Identity API Errors in Canada

Resolved - We are no longer experiencing User Authentication Identity API errors in Canada. This incident has been resolved.
Mar 21, 04:59 PDT

Update - We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 21, 03:18 PDT

Monitoring - We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 21, 01:19 PDT

Mar 20, 2026

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Viaero United States

Resolved - We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. This incident has been resolved.
Mar 20, 13:26 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 11:45 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 20, 01:42 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 19, 01:49 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 18, 21:59 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 18, 20:02 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 19:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 18:08 PDT

SMS Delivery Delays From Twilio to Orange Cameroon

Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to Orange network subscribers in Cameroon. This incident has been resolved.
Mar 20, 12:50 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 11:07 PDT

Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers

Resolved - The issue affecting voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands has been resolved, and the service is functioning normally at this time.
Mar 20, 10:31 PDT

Monitoring - We have started seeing recovery for iall failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 08:27 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 19, 22:34 PDT

Update - Twilio customers may be still experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. The affected countries include Jamaica, Trinidad and Tobago, the Cayman Islands and Barbados. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 19, 14:34 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 19, 10:56 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 19, 08:56 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 19, 07:55 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 March 2026 at 20:00 PDT until 20 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes, long codes and short codes.
Mar 13, 08:37 PDT

Mar 19, 2026

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:30 PDT

Scheduled - Our service partner is conducting a planned maintenance from 19 March 2026 at 19:30 PDT until 19 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.

Impacted Product: Verify Silent Network Auth
Mar 17, 15:05 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:10 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 19 March 2026 at 17:10 PDT until 19 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 18, 02:35 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Mar 19, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 19 March 2026 at 15:00 PDT until 19 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Mar 13, 08:35 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 19, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 March 2026 at 15:15 PDT until 19 March 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 19, 04:43 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Mar 19, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:01 PDT

Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 19 March 2026 at 15:00 PDT until 19 March 2026 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 19, 07:47 PDT

Twilio Voice has detected some customers in India receiving 480 for Outbound Calls

Resolved - We have resolved the issue with some customers in India receiving 480 for Outbound Calls. Outbound calls are operating normally at this time.
Mar 19, 17:18 PDT

Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 19, 16:54 PDT

Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 18, 17:02 PDT

Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 14, 14:46 PDT

Identified - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will try to provide another update in 8 hours or as soon as more information becomes available.
Mar 10, 22:36 PDT

Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 10, 15:02 PDT

Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 10, 11:02 PDT

Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 09:03 PDT

Investigating - Our monitoring systems have detected a potential issue with some customers in India receiving 480 for Outbound Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 10, 08:06 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Mar 19, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 19 March 2026 at 13:00 PDT until 19 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 18, 08:28 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 19 March 2026 at 13:00 PDT until 19 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Mar 17, 07:40 PDT

Mar 18, 2026

Mar 17, 2026

Mar 16, 2026

Mar 15, 2026

Mar 14, 2026

Related

Scheduled Maintenance

Twilio Flex Plugins Database in US1 region - Maintenance Mar 28, 2026 19:45-21:15 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar 29, 2026 13:00-19:30 PDT

Russia SMS Carrier Maintenance - MTT Mar 29, 2026 13:59-18:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Mar 29, 2026 20:00 - Mar 30, 2026 05:00 PDT

United States SMS and MMS Carrier Partner Maintenance Mar 29, 2026 20:00-22:00 PDT

United States MMS Carrier Partner Maintenance Mar 30, 2026 01:00-03:00 PDT

Ireland SMS Carrier Maintenance - Three Mar 30, 2026 14:00-23:00 PDT

Russia SMS Carrier Maintenance - MegaFon Mar 30, 2026 14:00 - Mar 31, 2026 18:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar 30, 2026 14:30 - Mar 31, 2026 00:35 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Mar 30, 2026 18:00-21:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Mar 30, 2026 19:00 - Mar 31, 2026 05:00 PDT

US SMS Carrier Maintenance - Small US Carriers Mar 30, 2026 21:00 - Mar 31, 2026 03:00 PDT

US SMS Carrier Maintenance - Small US Carriers Mar 30, 2026 21:00 - Mar 31, 2026 03:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Mar 30, 2026 21:30-23:30 PDT

US SMS Carrier Maintenance - Small US Carriers Mar 30, 2026 22:00 - Mar 31, 2026 03:00 PDT

US SMS Carrier Maintenance - Small US Carriers Mar 31, 2026 02:00-04:00 PDT

United States SMS Carrier Maintenance - Verizon Mar 31, 2026 21:00 - Apr 1, 2026 03:00 PDT

United States and Canada Twilio SMS Maintenance Apr 1, 2026 20:00 - Apr 2, 2026 00:00 PDT

US SMS Carrier Maintenance - Small US Carriers Apr 1, 2026 21:00 - Apr 2, 2026 03:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr 1, 2026 21:30-23:30 PDT

Canada Account Security Service Partner Maintenance Apr 1, 2026 22:00 - Apr 2, 2026 03:00 PDT

United States MMS Carrier Partner Maintenance Apr 2, 2026 01:00-04:00 PDT

United States SMS Carrier Maintenance - Verizon Apr 3, 2026 01:00-07:00 PDT

United States SMS Carrier Partner Maintenance Apr 7, 2026 21:00 - Apr 8, 2026 03:00 PDT

France SMS Carrier Partner Maintenance Apr 8, 2026 13:00-16:00 PDT

Spain SMS Carrier Maintenance - Telefonica Apr 8, 2026 16:00-21:00 PDT

United States and Canada Twilio SMS Maintenance Apr 8, 2026 20:00 - Apr 9, 2026 00:00 PDT

Qatar SMS Carrier Maintenance - Q-Tel and Vodafone Apr 9, 2026 14:00-20:00 PDT

United States and Canada Twilio SMS Maintenance Apr 15, 2026 20:00 - Apr 16, 2026 00:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Apr 16, 2026 15:00-21:00 PDT

United States and Canada Twilio SMS Maintenance Apr 22, 2026 20:00 - Apr 23, 2026 00:00 PDT

United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

Past Incidents

Twilio Flex Plugins Database in US1 region - Maintenance Mar `28`, `2026` `19:45`-`21:15` PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar `29`, `2026` `13:00`-`19:30` PDT

Russia SMS Carrier Maintenance - MTT Mar `29`, `2026` `13:59`-`18:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Mar `29`, `2026` `20:00` - Mar `30`, `2026` `05:00` PDT

United States SMS and MMS Carrier Partner Maintenance Mar `29`, `2026` `20:00`-`22:00` PDT

United States MMS Carrier Partner Maintenance Mar `30`, `2026` `01:00`-`03:00` PDT

Ireland SMS Carrier Maintenance - Three Mar `30`, `2026` `14:00`-`23:00` PDT

Russia SMS Carrier Maintenance - MegaFon Mar `30`, `2026` `14:00` - Mar `31`, `2026` `18:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar `30`, `2026` `14:30` - Mar `31`, `2026` `00:35` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Mar `30`, `2026` `18:00`-`21:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Mar `30`, `2026` `19:00` - Mar `31`, `2026` `05:00` PDT

US SMS Carrier Maintenance - Small US Carriers Mar `30`, `2026` `21:00` - Mar `31`, `2026` `03:00` PDT

US SMS Carrier Maintenance - Small US Carriers Mar `30`, `2026` `21:00` - Mar `31`, `2026` `03:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Mar `30`, `2026` `21:30`-`23:30` PDT

US SMS Carrier Maintenance - Small US Carriers Mar `30`, `2026` `22:00` - Mar `31`, `2026` `03:00` PDT

US SMS Carrier Maintenance - Small US Carriers Mar `31`, `2026` `02:00`-`04:00` PDT

United States SMS Carrier Maintenance - Verizon Mar `31`, `2026` `21:00` - Apr `1`, `2026` `03:00` PDT

United States and Canada Twilio SMS Maintenance Apr `1`, `2026` `20:00` - Apr `2`, `2026` `00:00` PDT

US SMS Carrier Maintenance - Small US Carriers Apr `1`, `2026` `21:00` - Apr `2`, `2026` `03:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `1`, `2026` `21:30`-`23:30` PDT

Canada Account Security Service Partner Maintenance Apr `1`, `2026` `22:00` - Apr `2`, `2026` `03:00` PDT

United States MMS Carrier Partner Maintenance Apr `2`, `2026` `01:00`-`04:00` PDT

United States SMS Carrier Maintenance - Verizon Apr `3`, `2026` `01:00`-`07:00` PDT

United States SMS Carrier Partner Maintenance Apr `7`, `2026` `21:00` - Apr `8`, `2026` `03:00` PDT

France SMS Carrier Partner Maintenance Apr `8`, `2026` `13:00`-`16:00` PDT

Spain SMS Carrier Maintenance - Telefonica Apr `8`, `2026` `16:00`-`21:00` PDT

United States and Canada Twilio SMS Maintenance Apr `8`, `2026` `20:00` - Apr `9`, `2026` `00:00` PDT

Qatar SMS Carrier Maintenance - Q-Tel and Vodafone Apr `9`, `2026` `14:00`-`20:00` PDT

United States and Canada Twilio SMS Maintenance Apr `15`, `2026` `20:00` - Apr `16`, `2026` `00:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Apr `16`, `2026` `15:00`-`21:00` PDT

United States and Canada Twilio SMS Maintenance Apr `22`, `2026` `20:00` - Apr `23`, `2026` `00:00` PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT